At GranthFashion, we are committed to providing our customers with high-quality products and a great shopping experience. If you are not fully satisfied with your purchase, our Refund and Return Policy outlines the process and conditions for returning items and requesting refunds.
1. Return Policy
1.1. Eligibility for Returns
- Items must be returned within 7 days of receiving the product.
- Products must be unused, unworn, and undamaged. All original tags and packaging must be intact.
- Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
1.2. Return Process
- To initiate a return, contact our customer service team at [insert contact information] within 7 days of receiving your order. Please provide your order number and reason for the return.
- Once your return request is approved, we will provide return shipping instructions.
- The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
1.3. Return Condition
- Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria.
- If the item does not meet the requirements, we reserve the right to refuse the return or offer only a partial refund.
2. Refund Policy
2.1. Refund Eligibility
- Refunds are available for items returned within the 7-day return window and in compliance with our return policy.
- Refunds will be issued to the original payment method used at the time of purchase.
2.2. Refund Process
- After we receive and inspect your returned item, we will process your refund.
- Refunds will typically be issued within 7-10 business days after the return has been processed.
- If the refund is approved, you will receive a confirmation email detailing the refund.
2.3. Non-Refundable Items
- The following items are non-refundable:
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards
- Any item that shows signs of wear, use, or damage not due to our error
3. Exchanges
3.1. If you wish to exchange an item for a different size, color, or product, you must follow the return process outlined above. Once your return is processed, you can place a new order for the item you wish to receive in exchange.
4. Damaged or Incorrect Items
4.1. If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order. We will provide instructions for returning the item, and the cost of return shipping will be covered by us in such cases.